Customer chatbot
Don't make customers wait for help
A customer support system that offloads the work your team keeps repeating — answering the same questions, collecting the details behind an enquiry, booking the slot. Trained on your own site, replying in the customer's language, and handing over to a person when it should.
Do you deliver planed spruce to Belgium?
Yes — Belgium is in our standard delivery zone, usually 5-7 working days.
Customers prefer a bot when they want an answer now
Zendesk's benchmark data found that 51% of consumers prefer interacting with bots over humans when they want immediate service — and nearly 8 in 10 say AI bots are helpful for simple issues.
Zendesk, 2026 · Read the statistics
Possibilities
Answering questions is only where it starts
The same assistant throughout — what changes is what it is connected to and what it is allowed to do. Four possibilities to give you the idea, not a menu to choose from.
Can I get a check-up sometime next week?
Tuesday 14:30 and Thursday 09:00 are open — shall I book one?
Writes the booking back, not just reads the calendar
Can I get a check-up sometime next week?
Tuesday 14:30 and Thursday 09:00 are open — shall I book one?
Writes the booking back, not just reads the calendar
Beyond what a person can cover
- 6-12s
- Typical time from question to reply
- 24/7
- No shifts, no holidays, no sick days
- 70-80%
- Of support questions answered without a person
Built for a multi-channel experience
Do you deliver planed spruce to Belgium?
Yes — 5-7 working days. Here are the sizes we stock.
Drops onto your current site
Do you deliver planed spruce to Belgium?
Yes — 5-7 working days. Here are the sizes we stock.
Drops onto your current site
The email option
Choose email, and it runs in your own cloud
Email is where the extra logic goes. It can price an enquiry, build the quotation and attach it to the reply — and when it is not sure of an answer, it stops and leaves the mail as a draft for your team to edit and send. Customer mail is more sensitive than a public website, so the whole thing is built inside your own Azure or Google cloud, never on our platform.
Talk through the setupYour cloud
Azure
Google Cloud
Reply written, quotation attached
Quotation-4812.pdf40 m³
“Our timber trade has customers throughout Europe. That's why we needed an AI assistant that speaks many languages, knows our thousands of URLs and helps customers with the right links. The Imdev team provided us with this assistant (his name: Woody). Their support is always available for improvements and fixes. Exceptional.”
- 10+
- languages Woody answers in
- 1
- sitemap it was trained from — no hand-written answers